Thank you for shopping with Eidan Pins. We value your satisfaction and aim to ensure a positive shopping experience with every purchase. Please read our Return and Refund Policy carefully before making a purchase.
We accept returns only for items that are defective, damaged, or incorrect upon delivery. If you receive a product in unsatisfactory condition, please contact us within 7 days of delivery with your order details and photos of the product.
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. Items that show signs of wear or damage caused by the customer are not eligible for return.
Certain products such as personalized items, opened electronic accessories, and used furniture cannot be returned unless they arrived damaged or faulty.
Once your return request is approved, our team will provide you with instructions on how to return the item. Returns must be sent to the address provided by our support team. Please ensure the product is securely packaged to prevent damage during transit.
After receiving your returned item, we will inspect it and notify you of the approval or rejection of your return. If approved, you may choose between a replacement or a refund.
If you haven’t received your refund within the specified period, please contact our support team for assistance.
We only replace items if they are defective or damaged upon delivery. If you need an exchange for the same item, contact us immediately after receiving your order.
For questions about returns or refunds, please contact our customer service team at [email protected].
